Position is open
Level:
Place: People & Operations
Pezesha is a fast-growing fintech building scalable and responsible digital financial infrastructure for underserved MSMEs across Africa. Our mission is to close the $330 billion SME financing gap by enabling inclusive, data-driven credit solutions in collaboration with financial institutions, telecoms, and platforms. We are currently operational in Kenya, Uganda and are expanding across East Africa. For additional information, visit pezesha.com
Why We Are Hiring for People & Culture Coordinator
As Pezesha continues to grow and evolve, there is a need to strengthen the coordination and execution of people operations across the Company. This role has been designed to ensure that key HR processes are delivered with accuracy, consistency, speed and alignment across teams.
The People & Culture Coordinator will work closely with the CEO and leadership team, while collaborating with Legal and Finance, to support the seamless execution of core processes including contracting, payroll coordination, performance management, and employee lifecycle management.
This role is critical in bringing structure, visibility, and follow-through to people operations, enabling a well-coordinated, high-performing team and ensuring that people processes effectively support the Company’s operational and growth priorities.
Role Overview
The People & Culture Coordinator plays a central role in supporting both the execution of people operations and the overall employee experience across the Company.
The role sits at the intersection of HR, Legal, and Finance, ensuring that core people processes are aligned, accurate, and delivered in a timely manner. At the same time, it contributes to shaping a positive, well-coordinated, and engaging work environment by supporting communication, team interactions, and culture initiatives.
This role requires strong attention to detail, ownership of tasks end-to-end, and the ability to work across teams to close the loop on key people-related processes, while fostering clarity, consistency, and a people-centered approach across the Company.
Key Responsibilities
Coordinate end-to-end onboarding and offboarding processes, ensuring all documentation, approvals, and system setups are completed in a timely manner
Facilitate employee setup and exit processes across internal systems
Maintain accurate, complete, and up-to-date employee records and documentation across systems and trackers
Track probation timelines and support employee confirmation processes
Ensure a smooth and consistent employee experience across all stages of the employee lifecycle
Contracting & HR Coordination
Collaborate with Legal to facilitate timely preparation and issuance of employee contracts (new hires, renewals, amendments)
Ensure all contract details are aligned with internal approvals, budgets, and organizational policies before sharing with employees
Maintain visibility on contract timelines, proactively tracking expirations, renewals, and amendments
Coordinate follow-ups with stakeholders to ensure timely turnaround of contracts
Maintain accurate documentation and records of all contractual changes for audit and compliance purposes
Payroll & Benefits Coordination
Prepare and validate payroll inputs in collaboration with Finance, ensuring accuracy and completeness of employee data prior to payroll processing
Maintain and regularly update employee benefits records, including medical cover and pension membership lists, ensuring all additions, removals, and changes are accurately captured
Coordinate medical cover and pension updates with providers, ensuring member lists are current and aligned with employee data
Serve as a point of contact for employee queries related to payroll inputs, benefits, statutory deductions, and insurance, ensuring timely resolution
Coordinate end-to-end performance management cycles, including goal setting, check-ins, reviews, and confirmations
Track completion and ensure alignment of KPIs to roles, departmental objectives, and organizational priorities
Support managers and employees with timelines, guidance, and process clarity throughout the review cycle
Monitor performance data and flag gaps, inconsistencies, or misalignments for review and action
Support follow-through on performance-related actions, including confirmations and development needs
Support the coordination and implementation of talent management initiatives aligned to Companyal priorities and growth plan
Coordinate end-to-end recruitment processes for designated roles, ensuring timely and well-aligned hiring decisions
Contribute to strengthening the Company’s employer brand through candidate experience and engagement
Support onboarding and integration of new hires to ensure a smooth and consistent employee experience
Assist in identifying development needs across teams and coordinating relevant learning or training initiatives where applicable
Support succession planning efforts by working closely with the CEO and leadership team to identify critical roles, potential risks, and development actions
Maintain basic succession tracking (e.g., key roles, coverage, readiness) and support follow-through on agreed actions
Maintain accurate and up-to-date HR data across systems (HRIS, Google Workspace, Slack), ensuring data integrity and consistency
Reconcile staff records across systems to ensure alignment (active vs inactive staff, changes, updates)
Generate and share regular HR reports (e.g., headcount, contracts, leave, performance tracking) to support operational and leadership needs
Support preparation of people-related insights and reports for leadership to inform decision-making
Identify data gaps and support continuous improvement of HR systems, reporting, and processes
Compliance, Policies & Process Ownership
Support implementation and communication of HR policies, ensuring clarity and understanding across teams
Ensure people processes are aligned with internal policies and applicable labor requirements
Maintain complete, accurate, and audit-ready HR documentation (contracts, onboarding records, policy sign-offs)
Support audit readiness and coordinate documentation required for internal and external reviews
Identify process gaps and recommend practical improvements to strengthen consistency and compliance
Employee Experience & Culture
Act as a point of contact for employee queries, ensuring timely and supportive resolution
Support implementation of employee engagement and culture initiatives aligned with organizational priorities
Coordinate internal activities, team check-ins, and culture moments to foster a positive work environment
Design, coordinate, and track employee feedback mechanisms (e.g., pulse surveys, check-ins)
Analyze feedback, identify key themes, and share insights to inform improvements in employee experience
Promote consistency, clarity, and transparency in people-related communication across the organization
Document Management & Records Control
Maintain and organize employee records across HRMIS and Google Drive, ensuring accuracy, completeness, and easy retrieval
Ensure all employee documentation (e.g., contracts, onboarding records, policy acknowledgements) is properly filed, up to date, and consistently stored across systems
Maintain alignment between HRMIS data and supporting documentation stored in Google Drive
Support version control and proper organization of HR templates, policies, and standard documents within shared drives
Ensure all records are audit-ready and compliant with internal documentation and record-keeping standards
Uphold data privacy and confidentiality by ensuring secure handling and controlled access to sensitive employee information
Executive & Leadership Support
Support the CEO in preparation for leadership meetings, bi-weekly company meetings and town halls
Coordinate and consolidate people-related inputs, materials, and updates for leadership discussions
Prepare and share people-related reports and insights to inform decision-making
Track, document, and follow up on key action items arising from leadership and team meetings
Support the communication of key people updates and initiatives across the organization, ensuring clarity and consistency
Key Requirements
Bachelor’s degree in Human Resources, Business Administration, or related field
3–5 years’ experience in HR Operations or People Operations & Culture roles
Experience coordinating across functions (HR, Legal, Finance)
Desired Skills
Strong ability to engage and work effectively with individuals across diverse teams, fostering collaboration and trust
Ability to translate people data and insights into practical actions that support decision-making and process improvements
Exceptional Company and coordination skills, with the ability to manage multiple priorities across functions
High attention to detail and accuracy, particularly in documentation, payroll inputs, and data management
Strong time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
Excellent communication and interpersonal skills, with the ability to interact professionally at all levels
Problem-solving mindset, with the ability to identify gaps and follow through to resolution
Strong stakeholder management skills to ensure alignment and smooth execution across teams
Comfort working with HR systems and maintaining clean, reliable data
Adaptability and flexibility in navigating evolving processes and Companyal needs
Interested candidates are invited to submit a detailed CV and a cover letter outlining their suitability for the role to jobs@pezesha.com
Applications will be reviewed on a rolling basis, and Pezesha reserves the right to close the recruitment process once a suitable candidate is identified. Early applications are therefore encouraged.
Please note that due to the high volume of applications, only shortlisted candidates will be contacted.
Pezesha is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We welcome applications from all qualified individuals regardless of background, gender, or identity.