Position is open
Level:
Place: Collections
About the job
Role overview
Pezesha is a fast-growing digital credit provider and financing platform focused on serving underserved SMEs in Kenya and Uganda. As we continue to scale our impact and improve our credit processes, we are seeking a
full-time Collections expert Consultant
to support enhancements to its collections processes for Kenya and Uganda Operations.
This is a
12-month full-time consulting contract
, with the potential for renewal based on performance and evolving business needs.
Objectives & Responsibilities
Evaluate existing collections strategy and identify potential areas for improvement
Design and implement an effective collections strategy, leveraging industry best practices to deliver strong recovery rates and reduce delinquency
Support development of machine learning models for automated collections and fraud detection
Integrate digital tools, such as automated reminders, payment tracking and customer support systems with existing systems and processes
Ensure collections and risk management frameworks comply with regulatory requirements and internal governance policies
Come up with strategies to effectively work with external debt collectors and establish smooth transition with well-defined processes, clear roles, and efficient communication channels and monitoring of their performance
Join the credit committee and offer insights based on weekly performance reviews to enhance the overall loan book performance
Drive continuous improvement initiatives aimed at enhancing the overall credit experience for both customers and internal teams
Enhance data collections and capture processes to support customer life-cycle management using real-time reports
Deliverables
Updated collections policy created to drive strong portfolio performance
Cash flow monitoring and at-risk borrower reports developed
Automated collections platform launched and integrated with loan management system
Customer support mechanism established and implemented to enhance collections
Training materials for staff developed and staff trained on automated collections processes
Clear collections KPIs and targets across all portfolios set, in consultation with finance team
Qualifications
Bachelor’s or Master’s degree in Actuarial Science, Finance, Business or a related field
At least 7 years managing collections for lending institutions
Expertise in collections automation and digital recovery strategies
Strong knowledge of regulatory requirements for debt collection
Prior experience in providing consultancy and/or leadership in loan collections
Excellent communication and presentation skills with the ability to convey complex technical concepts to non-technical stakeholders
Ability to collaborate effectively with cross-functional teams and external partners to achieve project objectives
How To Apply:Please send your CVs and cover letter to jobs@pezesha.com. Kindly indicate the title of the job on the subject header of the email (Consultant – Collections Expert). Please apply by 30th June 2025.